Translation. The Portuguese version prevails. Read in Portuguese

Refund Policy

Last updated: November 8, 2026

Refund within 14 days, no reason needed

If you're not satisfied, you can ask for a full refund within 14 days of purchase, without having to explain why. This applies to:

• the first charge of a Pro or Pro Unlimited subscription (monthly or annual);
• each renewal, within 14 days of the charge;
• the Founders offer (one-time payment), which follows the same 14-day rule.

How to ask

You can ask in two ways:

• through Paddle: use the link in the receipt Paddle sent to your email;
• by email: write to support@persistnotes.com with the email used for the purchase and the order number (it's on the receipt).

The refund is made by Paddle, to the same payment method. How long it takes for the amount to show up depends on the payment method and the bank.

After the refund

The paid plan ends and the account goes back to the free plan. Your files are not affected: your meetings stay on your computer.

After 14 days

You can cancel at any time: the subscription doesn't renew and the plan continues until the end of the period already paid. There is no prorated refund for the remaining period, except where required by law.

Your rights

This policy does not limit the rights guaranteed by Brazil's Consumer Protection Code (CDC) or by the consumer protection laws of your country.